Duval Health have a 7-day return policy, which means you have 7 days after receiving your item(s) to request a return if there is an issue with the product(s) only.
To be eligible for a return, your item must be in the same condition that you received it in, unopened, unused, and in its original packaging. You’ll also need the receipt, order number or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can contact us for any return question at firstname.lastname@example.org.
Damages and Issues
Please inspect your order once received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item appears to be damaged in transit, we will contact our courier and open an investigation on your behalf. Please ensure you retain all packaging, as on occasion the courier will need to collect the goods for assessment.
Exceptions / non-returnable items
Certain types of items cannot be returned for a refund such as items listed as “Reduced to Clear” where “no returns” has been stated clearly in the product description at the time of purchase.
Unfortunately we cannot accept returns or provide cash refunds for gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note: Duval Health will not be liable for any shipping costs incurred by returns subject to a change of mind.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the way of a credit on your account.
Allergies & Medical Conditions
All products are sold on the basis that the customer has sought advice from their doctor and researched the suitability of the product before purchasing. Duval Health accepts no liability on the use or misuse of any products sold.
If you are unsure whether a product contains allergens, please get in touch with us before purchasing so we can recommend a product based on your needs.
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.
When returning a product, with adequate proof of purchase, you may be asked for your signature as authorisation of the return transaction. If you do not have adequate proof of purchase, you will be asked to provide photo identification containing your full name, signature and expiration date, so that your name and signature can be verified.
This information may be accessed by authorised members for fraud investigations and fraud protection activities. Information collected will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to Government departments upon request, as required by law.Duval Health reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.